Privacy policy

This section applies to Personal Information that we collect and process when you visit the Carbonwize Sites, and in the usual course of our business, such as in connection with our events, sales and marketing activities. In this section, ("you" and "your") refer to Visitors. 1. General information on data collection (i) Information you provide to us on the Carbonwize or otherwise: Our Carbonwize Sites offer various ways to contact us, such as through form submissions, email or phone, to inquire about our company and Service. For example, we may ask you to provide certain Personal Information when you express an interest in obtaining information about us or our Service, take part in surveys, subscribe to marketing with Carbonwize, or otherwise contact us. We may also collect Personal Information from you in person when you attend our events or trade shows or via a phone call with one of our sales representatives. You may choose to provide additional information when you communicate with us or otherwise interact with us, and we may keep copies of any such communications for our records.

The Personal Information may include: Business contact information (such as your name, phone number, email address and country); Professional information (such as your job title, institution or company); Nature of your communication; Marketing information (such as your contact preferences); and Any information you choose to provide to us when completing any ‘free text' boxes in our forms.

(ii) Information we collect automatically through the Carbonwize Sites: When you visit our Carbonwize Sites or interact with our emails, we use cookies and similar technologies such as pixels or web beacons, alone or in conjunction with cookies, to collect certain information automatically from your browser or device. In some countries, including countries in the EEA, this information may be considered Personal Information under applicable data protection laws. Our use of cookies and other tracking technologies is discussed more below, and in more detail in our Cookie Statement available here.

The information automatically includes: Device information: such as your IP address, your browser, device information, unique device identifiers, mobile network information, request information (speed, frequency, the site from which you linked to us (“referring page”), the name of the website you choose to visit immediately after ours (called “exit page”), information about other websites you have recently visited and the web browser you used (software used to browse the internet) including its type and language) Usage data: such as information about how you interact with our emails, Carbonwize Sites, and other websites (such as the pages and files viewed, searches, operating system and system configuration information and date/time stamps associated with your usage).

2. Use of Personal Information We may use the information we collect through our Carbonwize Sites and in connection with our events and marketing activities (alone or in combination with other data we collect) for a range of reasons in reliance on our legitimate interests, including: To provide, operate, optimize, and maintain the Carbonwize Sites. To send you marketing information, product recommendations and non-transactional communications (e.g., email, telemarketing calls, or push notifications) about us, in accordance with your marketing preferences, including information about our products, services, promotions or events as necessary for our legitimate interest in conducting direct marketing or to the extent you have provided your prior consent. To respond to your online inquiries and requests, and to provide you with information and access to resources or services that you have requested from us. To manage the Carbonwize Sites and system administration and security. To manage event registrations and attendance, including sending related communications to you. To register visitors to our offices for security reasons and to manage non-disclosure agreements that visitors may be required to sign. To improve the navigation and content of the Carbonwize Sites. To identify any server problems or other IT or network issues. To process transactions and to set up online accounts. To compile aggregated statistics about site usage and to better understand the preferences of our Visitors. To help us provide, improve and personalize our marketing activities. To facilitate the security and continued proper functioning of the Carbonwize Sites. To carry out research and development to improve our Carbonwize Sites, products and services. To conduct marketing research, advertise to you, provide personalized information about us on and off our Carbonwize Sites, and to provide other personalized content based on your activities and interests to the extent necessary for our legitimate interests in supporting our marketing activities or advertising our Service or instances where we seek your consent. To carry out other legitimate business purposes, as well as other lawful purposes, such as data analysis, fraud monitoring and prevention, identifying usage trends and expanding our business activities in reliance on our legitimate interests. To cooperate with public and government authorities, courts or regulators in accordance with our legal obligations under applicable laws to the extent this requires the processing or disclosure of Personal Information to protect our rights or is necessary for our legitimate interest in protecting against misuse or abuse of our Carbonwize Sites and Service, protecting personal property or safety, pursuing remedies available to us and limiting our damages, complying with judicial proceedings, court orders or legal processes, or responding to lawful requests.

Data deletion and storage duration: The personal data of the data subject will be deleted or blocked as soon as the purpose of storage no longer applies. We may store personal data if this has been prescribed by the Kingdom of Thailand regulations, laws, or other regulations to which the person responsible is subject. The data will also be blocked or deleted if a storage period prescribed by the standards mentioned expires unless there is a need for further storage of the data for the conclusion or performance of a contract.

3. Provision of the website and creation of log files Every time the Website is accessed by a visitor, this Website collects general data and information in connection with your visit. This general data and information is stored in the log files of the server and concerns the following data: browser types and versions used, the operating system used by the accessing system, the webpage from which an accessing system arrived on this Website (known as a referrer), sub-websites that are accessed on this Website via an accessing system, date and time of an access to the Website, IP address, internet service provider of the accessing system other similar data and information aimed at averting danger in the event of attacks directed at our IT systems. When processing this usage data, we do not draw any conclusions as to the visitor. We need this data in order to correctly deliver the content of the Website, optimize the content of and the advertising for this Website, ensure the permanent functionality of our IT systems and the technology underlying this Website as well as provide to authorities the information necessary for purposes of conducting e. g. criminal proceedings in the event of a cyberattack. The legal basis for this processing activity is PDPA. This data in anonymized form is analyzed by us statistically and with the aim of increasing data protection and data security. The anonymous data of the server log files is stored separately from all personal data provided by a visitor.

4. Use of third-party provider tools

Information you provide in Carbonwize will be used by Carbonwize may be shared with third-party identity verification service providers to verify your identity and prevent fraud. AWS, Stripe, Carbonwize's issuer, and Visa, Carbonwize's global payment network, receive your Carbonwize transaction information, but do not share or sell your transaction information to third parties for marketing or advertising. When you begin a payment within an app or on the web using Carbonwize, to enable tax and shipping cost calculation, your zip code, postal code, or other equivalent information is provided to the app, website, or merchant. After you authorize the payment, other information requested by the merchant, such as a device-specific account number, your shipping address, or email address, is also provided.

5. Conclusion of a contract Upon conclusion of the contract, we collect, process and use personal data only to the extent that they are necessary for the establishment, content or modification of the legal relationship. Collected data: Email address, first name, last name, payment information, VAT ID Purpose of use: conclusion of a contract, purchase Plan: As a general rule, the data is only stored for as long as is needed to fulfill the purpose. We only transfer personal data to third parties if this is necessary for the execution of the contract, for example to the companies entrusted with the delivery of the goods or the credit institution commissioned with the handling of payments. A further transmission of the data does not take place or only if you have expressly agreed to the transmission. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.

6. Privacy policy changes This Privacy Policy may change at any time, in particular pursuant to any changes made to the laws and regulations in force, or if we make any substantial improvements, additions or changes to our practices regarding your personal data. We will ensure we keep you informed of any substantial changes in due course. If you have any questions regarding this Privacy Policy, feel free to email us directly at